Refund policy

Kizuna Roaster & Co. Refund Policy

At Kizuna, we're passionate about providing you with an exceptional coffee experience. We stand behind the quality of our coffee and want you to be completely satisfied with every purchase.

100% Satisfaction Guarantee

We're so confident in our coffee that we offer a full refund if you're not 100% satisfied with your purchase for any reason. No questions asked. Simply contact our customer support team within 30 days of your purchase, and we'll gladly process your refund.

Eligibility for Refund

Original Purchase: The refund applies to the original purchase price of the coffee, excluding any shipping or handling fees.
Timeframe: You must request a refund within 30 days of the original purchase date.
Proof of Purchase: Please provide your order number or receipt as proof of purchase.

Refund Process

Contact Customer Support: Contact our customer support team via email or phone to initiate the refund process.
Return Product (Optional): Depending on the situation, we may request that you return the unused portion of the coffee.
Refund Processing: Once your request is approved, we will process your refund within 5-7 business days.

Additional Notes:

This refund policy applies only to purchases made directly through the Kizuna.coffee website or authorized retailers.
We reserve the right to modify or update this refund policy at any time without prior notice.

We Value Your Satisfaction

Your satisfaction is our top priority. We want you to enjoy every cup of Kizuna.coffee. If you have any questions or concerns about your purchase, please don't hesitate to contact us.

Email: Anson.wong@kizuna.coffee
Phone: +852 5501 8850

Thank you for choosing Kizuna.coffee!

Highlighted Guarantee:

100% Satisfaction Guarantee: Full Refund if Not Completely Satisfied