Privacy policy

Kizuna Roaster & Co. Privacy Policy

At Kizuna, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information. We collect this information when you create an account, place an order, or contact us for support.
Usage Data: We may collect information about how you interact with our website, such as the pages you visit, the links you click, and the time you spend on each page. We use this information to improve our website and services.
Cookies and Similar Technologies: We use cookies and similar technologies to track your activity on our website and to personalize your experience. You can control the use of cookies through your browser settings.

How We Use Your Information

We may use your information for the following purposes:

To process your orders and provide customer support.
To send you marketing communications, such as newsletters and promotional offers. You can opt-out of these communications at any time.
To improve our website and services.
To comply with legal obligations.

How We Share Your Information

We may share your information with the following third parties:

Service Providers: We may share your information with third-party service providers who help us operate our website, process payments, and fulfill orders.
Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.
Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our rights or the rights of others.

Your Choices

You have the following choices regarding your information:

Access and Update: You can access and update your personal information by logging into your account.
Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in any email we send.
Cookies: You can control the use of cookies through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new PrivacyPolicy on our website.

If you have any questions about this Privacy Policy, please contact us at:

Email: Anson.wong@kizuna.coffee
Phone: +852 5501 8850

Effective Date: August 11, 2024